Each week, the Valley Forge Tourism & Convention Board (VFTCB) is recognizing hard-working hospitality employees, specifically during the COVID-19 pandemic.

To honor the travel industry, and share inspiring and positive stories, the VFTCB is putting a particular spotlight on Montgomery County’s 80 hotels by honoring different “Hotel Heroes” on the organization’s social media channels, (primarily on Facebook and LinkedIn), platforms that have more than 160,000 VFTCB/Visit Valley Forge followers.

This week’s VFTCB Hotel Hero is Candice Jefferson, Housekeeping Manager at HYATT Place Philadelphia/ King of Prussia, nominated by Glenn Brailsford, Executive Meeting Manager.  

Deemed a rock star by her fellow colleagues, Jefferson has continued to go above and beyond during these challenging times.

“Throughout this difficult year and amidst shakeups in our industry, Candice has been a pillar of consistency,” Brailsford said. “No matter the situation, she kept her level of service to our guests and commitment to her team extraordinarily high.”

Brailsford compliments Jefferson’s contributions to the team stating, “Candice Jefferson is exactly the kind of person you want on your team in every circumstance, but even more so during a pandemic of global proportions. She is the kind of person who is up for any task.”

“Candice is always the first to implement new strategies created by the sales team, while making herself available to her team on the operations side, day & night,” she says.

“Candice being able to keep herself composed is a testament to her character that will undoubtedly carry her a long way in our business,” Brailsford said. “She has proven time and time again her worth and value to this team, and we couldn’t be the success we are without her.”

The hotel staff being honored are a variety from sales directors to housekeeping attendants, and culinary team members all across the county, and are going above and beyond the call of duty in their lodging responsibilities.

To learn about more Valley Forge Tourism & Convention Board’s Hotel Heroes, click here.