Hotel Hero: Ignacio Castro Del Rio, Front Office Supervisor at the Alloy

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The Valley Forge Tourism & Convention Board honors this week’s hotel hero Front Office Supervisor at the Alloy, Ignacio Castro Del Rio. Image via The Valley Forge Tourism & Convention Board.

The Valley Forge Tourism & Convention Board recognizes Ignacio Castro Del Rio, Front Office Supervisor at the Alloy, a DoubleTree by Hilton in King of Prussia, as this week’s Hotel Hero.

Nominated by Jennifer Shipman, Director of Sales and Marketing, Ignacio has had a tremendous amount of responsibilities thrust upon him over the last six months, and has handled everything thrown his way head-on with a positive attitude.

“He has taken on Hotel Maintenance, Security, Housekeeping and even took it upon himself to be a food runner for our team members,” said Shipman.

He is the epitome of what “get the job done” looks like. From guest experience to concern for his team members, his sense of urgency has been a driving force even before the pandemic, according to Shipman.

Amongst the chaos of the pandemic and with all of his added responsibilities, Ignacio was even able to arrange for his wife and child, Vanina and Francisco, to move from Argentina to Philadelphia.

“Ignacio has surpassed every expectation of his Front Office Supervisor position,” Shipman said. The true passion he has for his job shows. He has been a pillar for each department at the Alloy King of Prussia, and certainly a Hotel Hero, said Shipman.

The VFTCB honors a hotel staff member each week for their hard-working hospitality specifically during the COVID-19 pandemic.

Learn more about the Valley Forge Tourism & Convention Board’s Hotel Heroes here.

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