The Valley Forge Tourism & Convention Board recognizes Kathy Diodati as this week’s Hotel Hero.
Nominated by Hotel Director David Arena, Kathy Diodati has attended to “each call and every check in like a true mother hen,” says Arena, making sure every guest is aware and assured of the precautions the hotel is taking due to COVID-19.
“Past guests have returned numerous times since the onset of the pandemic due to the fact that Kathy is reassuring and truly nurturing,” says Arena. “She is the ‘heart’ of the Joseph Ambler Inn.”
Kathy Diodati was just looking for part time work to help her children pay for their college expenses when she first began working at the Inn. “I found so much more than that here,” she said. “The staff at the Inn is truly a family unit, and as I came to know everyone, it became more than just a job.”
During snow storms and power outages, the Inn has served her and her family as a safe haven. In times of duress, “the Inn and surrounding community have enjoyed each other’s company with a warm comfortable room and a staff provided breakfast.” She says she finds it amazing how tough times bring people together.
Working at the hotel, Diodati has met many people from all walks of life, each with their own story to tell and this is something she truly treasures about her job.
The VFTCB honors a hotel staff member each week for their hard-working hospitality specifically during the COVID-19 pandemic.
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