The Valley Forge Tourism & Convention Board recognizes Kayla Lane, Area Sales Coordinator at the Hilton Garden Inn Valley Forge/Oaks, as this week’s Hotel Hero.

Nominated by Area Director of Sales, Jake Gaspari, Lane joined the hotel three years ago as a front desk agent.

“She immediately became one of our most dependent and knowledgeable front desk agents, routinely receiving the highest compliments from our guests,” said Gaspari.

With a degree in marketing and management from Saint Francis University, Lane expressed a desire to join the sales team to pursue her goal of becoming an event planner. She has been the Area Sales Coordinator since February 2019.

“Kayla does a tremendous job,” Gaspari said. “Over the past six months, she has been nothing but positive, and flexible, as her role has shifted daily at times.”

“One day, she may be working at her sales desk,” Gaspari continued. “And the next day, she may be covering a front desk shift. She has even covered Night Audit shifts, and helped out in Housekeeping. Day, night, weekends, you name it. All of this while never complaining and always doing the job with a smile.”

In her free time, Lane loves volunteering, reading, and watching movies. She has lived all over the state of Pennsylvania, mostly residing in a small town outside of Pittsburgh.

“I work in hospitality because I love the industry, and I love getting to meet new people,” said Lane. “Being a part of the sales team allows me to do both of those things, while also allowing me to utilize my degree, and continue to learn, and grow alongside more seasoned professionals.”

The VFTCB honors a hotel staff member each week for their hard-working hospitality specifically during the COVID-19 pandemic.

Learn more about the Valley Forge Tourism & Convention Board’s Hotel Heroes here.

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