Abington – Lansdale Hospital achieves Healthgrades 2019 Outstanding Patient Experience Award

Abington - Lansdale Hospital in Hatfield Township, six outpatient medical campuses located in suburban Philadelphia (Willow Grove, Warminster, Blue Bell, Lower Gwynedd, Montgomeryville and Elkins Park), and two Urgent Care Centers located in Flourtown and Willow Grove.

Abington – Lansdale Hospital recently achieved the Healthgrades 2019 Outstanding Patient Experience Award, placing it among the top five percent of hospitals nationwide for patient experience.

The award recognizes hospitals that provide an overall outstanding patient experience, according to Healthgrades, the leading online resource for information about physicians and hospitals. Abington – Lansdale Hospital has earned the Healthgrades Outstanding Patient Experience Award three years in a row (2017-2019).

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Healthgrades evaluated 3,449 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS). Of those hospitals evaluated, 434 of them outperformed their peers—based on patient experience responses—to achieve this distinction.

The survey questions focused on patients’ perspectives of their care in the hospital. The topics of these questions range from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also include whether a patient would recommend the hospital to friends or family.

“We are very proud to receive this award,” said Katie Farrell, chief administrative officer, Abington – Lansdale Hospital. “Our staff is committed to providing our patients with the highest quality of care and the most positive experience possible when they choose Abington – Lansdale Hospital for their care. We are pleased to know that our patients feel confident putting their care in our hands and that their expectations are being met.”

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