Montgomery County Community College (MCCC) is seeking dedicated professionals to join its collaborative and mission-driven team, with open roles such as Student Services Assistant.
The Student Services Assistant is responsible for providing support to both new and returning students at the College as part of the College’s mission of access, retention, and completion, with responsibility for ensuring a high level of customer service through support of the Student Services Resource Center, duties at the Student Services Welcome Desk, support of the Enrollment Services Assistants, and providing support in the Testing center. This includes in-person and back-office duties. Service touchpoints will include the use of the following methods: in person, phone, email, text, online, chat Starfish, Zoom, and other Self-Service systems to support student success.
Hours are Monday through Thursday, 10:00 AM-7:00 PM, Friday 8:00 AM-5:00 PM, and Saturdays, as needed.
*This position has college-wide responsibilities and requires travel between all campuses and off-site locations. The primary office location will be the Blue Bell campus.
**This position has been approved for a flexible work option arrangement.
Flexible work options can be ended at any time by the College, Cabinet, and/or supervisors based on employee performance and/or as institutional needs change.
Essential Education, Training, Skills, and Work Experience:
- High School diploma or GED required, with three years of work-related experience required OR an associate’s degree may be preferred with one to two years’ work-related experience.
- Proficiency in computer skills required.
- Excellent communication, both written and oral, required.
- Specialized training in specific software or processes may be required.
- Customer service skills.
- Problem-solving skills.
- Ability to take initiative and work with minimal supervision
- Ability to maintain confidentiality
- Ability to prioritize workload
- Ability to use some discretion and judgment
- Ability to work within a team-oriented setting
Apply online: For the complete job description and to apply for this position, visit MCCC. This position is open until filled.
Learn more at MCCC. Founded in 1964, MCCC has grown with the community to meet the lifelong learning needs of Montgomery County residents, visitors, and businesses. Known for academic excellence based on the successes of more than 90,000 alumni, it has been recognized multiple times for having the nation’s top faculty and for being the most technologically advanced community college in the country.
