Montgomery County Releases New Info on Vaccine Appointments, Plus Hotline to Get Help Pre-Registering

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During their virtual COVID-19 briefing, the Montgomery County Commissioners in coordination with the Montgomery County Office of Senior Services announced that a volunteer service is now available to people in the County who need support pre-registering for vaccine appointments by phone.

“Pre-registration for the COVID-19 vaccine is now available by phone through our COVID-19 hotline,” said Dr. Valerie A. Arkoosh, Chair of the Montgomery County Board of Commissioners. “Now we can reach people who do not have the technology or the technical skills to navigate the online vaccination registration site on their own.”

Pre-registration for the COVID-19 vaccine by phone can be accessed through the COVID-19 hotline at (833) 875-3967.

To connect with a volunteer, callers should let the agent know they would like help pre-registering for a vaccine appointment. Volunteers are available Monday through Friday from 8 a.m. to 4 p.m. to support callers in pre-registering for vaccine appointments. When a vaccine appointment becomes available, volunteers will call back to schedule the appointment.

“The Montgomery County Office of Senior Services recognizes that technology access may be a significant barrier for older adults to use online vaccine appointment systems. Many of us are already helping older family members, friends, or neighbors in the vaccine process,” said Doreen Hespell, Administrator of the Office of Senior Services. 

To inquire about volunteering, please visit the Office of Senior Services website.

COVID-19 Vaccine Updates: 

Due to the limited supply of vaccine at this time, only people who qualify for Phase 1A will be given appointments. 

This includes people ages 65 and older and people ages 16-64 with specific underlying medical conditions known to be associated with severe cases of COVID-19. Appointment slots are limited and are available by reservation only. Walk-up registration is not accepted.

To learn more about the 1A criteria or to pre-register for an appointment, click here.

To date, there are over 172,000 people pre-registered to receive vaccine through the Montgomery County Office of Public Health. At this time and depending on when you registered, it may take up to 12 weeks before registrants hear back from the County about scheduling an appointment as the County is booking appointments to match its supply of the vaccine.

Residents can check their status at the County’s vaccine status page. This page lists the number of requests by date of registration. Montgomery County is currently booking appointments for those who pre-registered on or before January 13, 2021.

Please check the County’s frequently asked questions webpage on the COVID-19 vaccine, which is updated weekly.

Phone pre-registration for vaccine appointments is available Monday through Friday from 8 a.m. to 4 p.m. In addition, the hotline has language line support for over 100+ different languages.

Currently, Montgomery County has two vaccination clinics:

  • Montgomery County Community College – Blue Bell, PA
  • Norristown Area High School – Norristown, PA 

As more vaccine doses become available, more appointment slots and vaccination clinics will be opened. The public should not call these sites directly, they are hosting the clinics and have no information on vaccine distribution.

There are pharmacies and other providers in Montco that are receiving the vaccine. Residents can look these up on the PA Department of Health (DOH) vaccine provider map as they change weekly.

Each site has its own registration process that is separate from the County. The Montgomery County Office of Public Health does not distribute vaccines to these locations and does not have any control over how the vaccine is distributed.

Remember, the PA DOH distributes the vaccine directly to them. Wherever a resident goes to receive their first dose of vaccine is where they need to go to get their second dose.

To gain more info on the hotline, vaccine, or COVID-19 facts, click here.