Wyncote’s ProLine Sales is revered by the customers it serves, writes Mike Miazga of Supply House Times, the No. 1 media brand serving wholesale distributors and manufacturers’ representatives of plumbing, bath and kitchen, radiant and hydronics, and HVAC products.
As a result, the six-employee firm was recently named the 2016 Supply House Times Manufacturers’ Representative of the Year.
“Everyone at ProLine Sales has a tremendous work ethic, a true passion for their customers, manufacturers, market, and industry,” Legend Valve Vice President of Business Development Thomas Huck said.
“From their genuine and sincere effort to know our customers and what they truly need, they have fostered long-term relationships that benefit all. Year after year, ProLine Sales consistently grows our mutual business as a result of its steadfast commitment to business partnerships.”
ProLine Sales operates out of a house turned into a business, sharing the space with a law firm. And it’s on the first floor of this house where ProLine Sales and its six employees create the magic that has long established it as one of the industry’s elite.
Principal Greg McLaren’s staff includes ProLine veteran Tom Rocks, who after spending several years in the tire-shredding and demolition business, joined the company in 1995, and Don Stark, who after working for five years at Ferguson, joined in 2003. Stark is based in Wilkes-Barre, and covers upstate Pennsylvania.
McLaren’s wife, Carol, is the company’s financial administrator, as well as the administrator of sales reporting. Their son, Greg Jr., joined the company in 2014 after a stint in commercial lending.
The staff is rounded out by fellow ProLine veteran Rashawn (Ray) Johnson who began her industry career with West Philadelphia distributor M. Schnyder. When it folded in 1999, Johnson joined the ProLine team.
“The passion and energy our team brings to the field each day is unmatched in our market,” the elder McLaren said. “In a multi-line selling environment, it is a challenge to make every manufacturer on your line card feel special. We accomplish this by setting small goals and targets with each manufacturer in each account where opportunity exists.”
ProLine staff members have no formal job titles, another aspect that speaks to the company’s close-knit family environment where an all-hands-on-deck philosophy has produced impressive results over the years.
“Everybody is empowered here,” the elder McLaren says. “We all talk to sales managers every week.”
Rocks added: “At the end of the day we succeed because of the people here. We have some very different personalities but we come together. We all believe in the team concept. Our camaraderie and synergy helps us operate at a high level.”
Click here to read more about ProLine Sales in Supply House Times.