Bill Zonios doesn’t use DoorDash. He doesn’t use Grubhub. And last year, Glenside Pizza hit $2 million in sales anyway.
That number tells you something about how Zonios runs his shop and why customers keep coming back.
“We train our counter staff to greet customers as if they know them but haven’t seen them in a while,” said Zonios. “Our customer service is what I believe makes us stand apart from other local shops.”
That philosophy shows up everywhere. Customers receive birthday emails loaded with reward points, text alerts about pop-up specials, and direct mail reminders that fresh pizza is always waiting. Guests can order from their seat by scanning a QR code and placing their order on the website. No line, no wait.
The pizza itself is worth the trip. Glenside Pizza specializes in Greek-style pies, thick, crispy-bottomed, pan-baked pizzas that are increasingly hard to find. Every pie is made with unbleached, unbromated flour, a deliberate choice to keep unnecessary chemicals off the plate.
New to their offerings is the Micro Menu, a lineup of smaller portions built for GLP-1 patients, kids, and anyone who wants a satisfying meal without the full-size commitment. It’s the kind of addition that reflects how Zonios thinks about his customers: who they are, what they need, and what keeps them coming back.
“I will never again be complacent in business. I’ve learned firsthand, complacency is a perfect recipe for failure,” said Zonios. “I try to use every negative to my advantage by finding an optimistic twist and feeding off that.”
“We’re constantly evolving. If we don’t, we’ll get left behind, and I’ll never let that happen.”
That drive has built something real in Glenside. A neighborhood pizza shop doing big sales numbers on its own terms.
Ready to try it? Order online or stop in at Glenside Pizza. First-time customers can sign up for the rewards program and start earning points on their very first order.
_______
