In a world where big box stores and national chains increasingly dominate, the success story of Rob’s Automotive & Collision Center stands out as a shining example of what can be achieved through passion, hard work, and an unwavering commitment to customer service.

From its humble beginnings operating out of a home garage, Rob Leipziger’s family-owned business has grown into a sprawling enterprise with multiple locations across the region and some of the most recognizable vehicles on roadways from Philadelphia to the Lehigh Valley and beyond.

From Garage to Empire

“I worked in the driveway at my mom’s house when we first started,” stated Leipziger. “Then I went to a one-bay shop with no heat. But it’s worked out because of the chances I took.”

But breaking into the business wasn’t the only hurdle to overcome; Leipziger’s young adulthood was in part defined by his battle with dyslexia. In part because of this challenge, he developed an uncanny photographic memory for automotive repair, along with an insatiable curiosity and hands-on aptitude that would ultimately unveil his true calling.

Fueled by his love for the automotive industry and a determination to provide exceptional service, the business quickly outgrew its modest beginnings, later expanding to a four-bay operation and earning approval as the primary towing vendor for his community by 1986. And other opportunities would follow.

This was only the start of an exponential growth trajectory that would see the company open new divisions, acquire additional facilities, and cement its reputation as a leader in the industry.

Today, Rob’s Automotive boasts more than 10 operating service divisions, including a state-of-the-art Automotive & Collision Center, a Truck Collision Center, a Trailer Shop, and the prestigious L.R.A. Auto Sales & Museum, which showcases a diverse collection of classic American muscle cars. With multiple locations and a workforce of more than 280 dedicated employees, the company’s success is a testament to Leipziger’s vision, leadership, and unwavering commitment to excellence.

“It was just the growth; it happens when you do the right thing,” said Leipziger. “You take care of the customers, [and] it will naturally progress. It’s kind of like karma. But you’ve got to be able to control it. You’ve got to be able to handle it. Luckily, over the years, we’ve had a lot of growth, but that doesn’t mean we have millions of dollars in the bank because we’re always focused on spending it on the right thing and investing right back into the process.”

Banking on Trust

Leipziger attributes much of his company’s growth and success to doing business the right way. That starts with establishing and cultivating trusting relationships — whether with customers, employees, or his bank.

From the early days of seeking a loan for his first heavy-duty tow truck to the more recent expansion into the burgeoning yard truck business with Capacity Trucks, Penn Community Bank has been a steadfast financial partner, providing the necessary capital and guidance to fuel Rob’s Automotive’s ambitious plans.

“I started the business, and I didn’t have any financial partners,” he stated. “Now, I’ve been with the bank for what seems like forever.” Whether it’s real estate, support for working capital, or another partner to work through growth opportunities, Penn Community Bank Commercial Lender Tony Santoro is ready to help as Leipziger’s relationship manager.

“Over the years, our collaboration has transcended the conventional client-lender relationship,” stated Leipziger. “Rob’s commitment to excellence and ethical business practices has left an indelible mark on our team. His dedication to putting the customer first aligns seamlessly with our values at Penn Community Bank.”

“The banks have been bought out time after time, but I haven’t moved because there was always a lot of trust here, and the trust is probably the biggest thing for me,” Leipziger explained, highlighting the importance of a reliable banking relationship in navigating the challenges and seizing opportunities throughout the company’s evolution.

“As his commercial lender, I’ve witnessed firsthand the incredible growth story Rob has authored,” stated Santoro. “Rob’s success is a testament to the power of authentic relationships.”

The Road to Business Success

When asked to distill his advice for aspiring entrepreneurs and fellow business owners, Leipziger’s message is clear: embrace risk, think big, and never stop growing.

“You’ve got to be aggressive,” said Leipziger, asserts, emphasizing the importance of calculated risks and a willingness to step out of one’s comfort zone. “You can’t be afraid, and you’ve got to take chances in life because that’s what it’s all about.”

Robert’s philosophy extends beyond mere financial growth; it’s a mindset rooted in valuing people as assets rather than liabilities.

“You’ve got to treat them — and pay them — like assets,” he said. “You can’t overpay what you can’t afford, but you’ve got to take care of the good ones. That’s why my first two employees are still here with me today, decades later.”

By fostering an environment where hard work and dedication are rewarded, Rob’s Automotive has cultivated a team that takes pride in their craft and shares a commitment to customer satisfaction. As the business world continues to evolve, Leipziger’s advice serves as a reminder that success often lies in the willingness to adapt, innovate, and never lose sight of one’s passion.

“If you have a two-bay mechanical operation, there’s only so much you can do in a day,” he stated. “You’re limited in what you’ll be able to afford. The more people doing the right thing for you, the more those pennies add up.”

Leipziger also stresses the importance of continually reinvesting in the business to facilitate growth.

“We’ve always spent the money on the right things like the certifications, training our employees, and getting them the equipment they need to properly service our customers’ investments,” he said.

With a legacy spanning over four decades, Rob’s Automotive stands as a shining example of what can be achieved through determination, strategic partnerships, and a commitment to excellence. But the journey’s not over yet. As Leipziger looks to the future, his sights are set on further expansion of divisions like Capacity Trucks, driven by the same passion that fueled his journey from a humble home garage to the helm of a thriving automotive empire.

“I still love what we do,” he said. “I couldn’t retire. This is what it’s all about.”

For more customer success stories like this one, read Mutual Interest, Penn Community Bank’s quarterly business magazine that embodies its steadfast commitment to fostering innovation, driving economic vitality, and empowering businesses that create the fabric of the local communities.

Learn more at Penn Community Bank.