Leo Carlin, an integral part of the Philadelphia Eagles’ front office and a member of the team’s Hall of Fame, passed away last week, according to his Philadelphia Eagles family.

A pioneer in the sports ticketing industry, Carlin worked for the Eagles for 55 years.

A graduate of St. Joseph’s University, he became a part-time member of the 1960 NFL Championship Team’s ticketing department.

By 1964, he was in the front office full-time and helped the Eagles become the first NFL team to merge ticketing with computer data processing.

He was also integral to the team’s transitions from Franklin Field to Veterans Stadium in 1971 and then from Veterans Stadium to Lincoln Financial Field in 2003.

What made Carlin truly special though was the personal touch he always brought to the team’s customer service for fans and season ticket holders.

“He was so passionate about trying to please and service 70,000 customers multiple times a year and he kept the ‘personal’ in the ticketing world, as opposed to simply a business transaction. He was able to keep the Eagles and our customers and our community as one, and that’s pretty special…” Eagles Chairman and CEO Jeffrey Lurie said in a statement.

After the announcement of his passing, one fan commented, “We always found him on the lower concourse, and he always greeted us by name. I have no idea how he remembered us, but he was like that with everyone.”

Another fan remembered a time when he “took the time personally to walk us into the new stadium to show us where our new seats would be.”

Read more about the legacy Leo Carlin leaves behind at The Philadelphia Eagles.

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