Amtrak to improve customer experience with more dining options, new sleeping cars

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Image via Amtrak.

Amtrak is planning to add new dining options and improve the sleeping experience on its lines, writes Jonathan Capriel for the Philadelphia Business Journal.

Beginning in October, three of the railway operator’s routes that roll through the region will have the new option of flexible dining. Passengers will be able to take their meals to their private rooms or have them delivered by an attendant.

With this addition, Amtrak is hoping to appeal to younger travelers who do not want to eat with strangers.

“The whole idea is to have people experience service the way they want, not the way we prescribe,” said Peter Wilander, Amtrak’s vice president of product development and customer experience.

Also, passengers will soon be offered upgraded culinary options. Instead of being prepared on the train, the food will be flash frozen and then reheated in a convection oven. This should ensure consistency and more variety.

Amtrak also plans to roll out 25 new sleeping cars over the next 18 months with four electrical outlets and other improved amenities, including softer matrasses. Seats will also be upgraded.

Read more about Amtrak in the Philadelphia Business Journal here.

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