In an effort to help its clients compete with the online retail giant Amazon, King of Prussia’s Radial has launched a new suite of products, aimed at helping its clients improve their customer’s experiences while focusing on profitability.
According to Radial’s research, mid-market retailers do not have the sufficient skills, scale, or resources to deliver a stellar consumer experience while still making a profit.
Also, Amazon’s dominant position leaves very little room in the market for smaller and medium retailers to remain relevant and stay afloat.
“Each step from order to delivery requires flawless execution to satisfy consumers who don’t think of or care about the notion of channels,” said Stefan Weitz, Radial’s Chief Product and Strategy Officer.
“Radial’s new technologies, operational services, and partners enable retailers to focus on their core business while offering an exceptional – and profitable – consumer experience.”
Among Radial’s new suite of solutions and services is Radial Order Management, the only enterprise-class order management system that provides a turnkey solution optimized for retail. Another is Radial Payments and Fraud that helps eliminate payment and fraud liability for clients.
The company has also started a new Partner Program that provides global and technology solutions to help retailers with their technology selection, solution design, systems integration, as well as ongoing technical services.
