Unisys, the global information technology provider based in Blue Bell, has announced that its subsidiary in Germany has won a new five-year contract to provide Merck with end-user IT services for its 48,000 employees worldwide.

Under the new contract, Unisys will provide the global pharmaceutical, chemical, and life sciences company with global service desk, unified end-point management, and on-site services.

Merck has made acquisitions and divestitures totaling $42 billion in the past decade, including its latest acquisition of Sigma-Aldrich in November 2015. In order to continue its growth, the company needs to provide the scalability and flexibility in end-user IT services required to keep employees as productive as possible.

Unisys will provide Merck with a global service desk spanning 90 countries, with Unisys professionals managing all service requests and incidents in 11 languages.

Unisys will also deliver global field services across all 90 countries to handle requests that cannot be resolved remotely, assist technology rollouts, and provide additional service lines and support to company leadership and senior executives.

“We deliver end-user services for some of the world’s biggest pharmaceutical and chemical companies, so we understand [Merck’s] needs,” said Rudolf Kuhn, Unisys’s Director Strategic Sales Support. “We’re excited to help simplify Merck’s IT operations, reduce service costs, and deliver greater flexibility and scalability as the company continues to grow.”