Jessica Schuler and Madhav Gopal have joined Citadel Credit Union’s Board of Directors, and Crystal Nguyen and Jennifer Frost have been appointed to its Supervisory Committee.

These additions reflect Citadel’s ongoing commitment to strong governance, business evolution, and community service.

Schuler, previously the Chair of the Supervisory Committee, joins the Board of Directors with extensive experience in the insurance and financial services industry, including her current role as Vice President of Marketing and Communications at Marsh McLennan Agency. Her previous positions at Sallie Mae and Independence Blue Cross have prepared her to contribute significantly to Citadel’s communications and member engagement strategies. Schuler holds bachelor’s and master’s degrees in Communications from Drexel University.

Gopal transitions to the Board of Directors following eight years on the Supervisory Committee. He is a member of the Board’s Enterprise Risk Management and Nominating & Succession committees. As the Chief Information Security Officer at JKBX, Gopal brings more than 25 years of experience in global security and operations. Gopal is a graduate of the Indian Institute of Technology with a degree in Electrical Engineering and is a Certified Information Systems Security Professional.

Nguyen joins Citadel’s Supervisory Committee. As a Program Manager at the Children’s Hospital of Philadelphia, Nguyen brings more than six years of expertise in leadership and innovative program management, including the establishment of the Salon Services Team and the Telehealth Navigator Program. She holds an MBA from Drexel, specializing in Leadership and Change Management.

Frost joined Citadel’s Supervisory Committee in April 2024. She is the CEO and founder of Frost Consult LLC, a consultancy focusing on operational efficiency in financial services. With 25-plus years in banking, her prior roles include Director of Operations and Technology at Republic First Bank and Chief Information Technology Officer at QNB Bank. She’s also involved in community service as a member of the Bucks County Community College Foundation Board and the Society for Information Management.

“We are thrilled to welcome our new BOD and Supervisory Committee members,” said Bill Brown, Citadel’s President and CEO. “Their diverse expertise and dedicated leadership are vital as we continue to innovate and serve our members with integrity. I am confident that their contributions will continue to propel Citadel towards even greater achievements in our mission to provide secure, valuable, and community-focused financial services.”

Learn more about Citadel Credit Union and how its structure as a not-for-profit, member-owned financial institution with a Board of Directors and Supervisory Committee ensures that its focus remains squarely on delivering value and service to members.