Montgomery County Community College invites applications for the Student Support Programs Manager position. The Student Support Programs Manager will be responsible for the coordination, management and delivery of the ACT 101, POWER and GEAR UP grant funded programs and will facilitate the growth of the programs and partnerships by working in conjunction with departments and units across campus and in the local community.

This position is contingent upon grant funding. The grant will end on June 30, 2023. 

A perfect candidate for the position would have the ability to carry out the following:

Essential Duties and Responsibilities:

• Providing leadership and management of the POWER, GU and ACT 101 grants, budget management, student and recruitment, selection, training, supervision, and evaluation of the program coaches, admin and/or student workers. 

• Identifying at-risk cohorts and achievement gaps that exist among students in the students of color.
  • This research should result in the development of mentoring programs and other initiatives that increase the retention, persistence, and completion of these students. 

• Conducing regular assessments of program services.
  • Establishing and reviewing key performance indicators that will guide program planning and development.

• Ensuring that the student success coaching efforts are well-coordinated with the POWER/ACT 101/GU program initiatives and are in alignment with the strategic plan. 

• Researching alternative sources of revenue to expand program services. 

• Establishing and maintaining effective working relationships with other campus partners, faculty, and administrators, and contracted vendors.
  • Developing and implementing outreach efforts to connect students involved in the programs with faculty, staff and the community.
  • Serving as an advocate and advisor students participating in the grant programs.
  • Serving as grant/college liaison.

Perform other duties as assigned. 

Essential Knowledge and Skills: 

Education/Training/Work Experience: 

• Master’s degree in Counseling, Student Affairs Personnel, developmental education, social work, or closely related discipline. 

• At least two years administrative experience in higher education Student Affairs, and/or mentoring, preferably in a community college setting (including supervision of professional staff and budget responsibility). 

• Demonstrated experience in developing and implementing programs designed to enhance the retention of under-prepared students. 

• Proficiency in Microsoft Office applications, including Internet, email, database, spreadsheet, word processing and presentation experience. 

• 3-5 years supervisory experience. 

• Grant management experience. 

Specialized Knowledge & Skills: 

• Experience working with academically disadvantaged, low income, and first generation students. 

• Experience and/or ability to write and manage grants. 

• Ability to work creatively and effectively with students, faculty, staff and the community. 

• Understanding and acceptance of community college philosophy, practices, and population. 

• Pleasant, courteous personality with a customer service orientation, and an ability to work well with a diverse population of students and visitors. 

• Strong communication and presentation skills 

Essential Competencies: 

Student/Stakeholder Focus 

Having a deep understanding of those we serve and responding to their needs. This focus incorporates joint decision making that result in solutions to problems or opportunities through collaboration. The ability to demonstrate a willingness to put oneself in the minds of others and to anticipate needs from other points of views.

Entrepreneurial Approach 

Showing commitment to continuous quality improvement by questioning “the way we have always done things”, building on what is working well, seeking to make improvements that advance institutional priorities and a high performance culture as well as identifying and implementing new creative approaches/strategies that promote responsive adaptation to changes in the educational, operational, financial, and global landscapes.  

Forward Thinking 

Considering the context, environment, and impact of self and one’s activities on other college units when making data driven decisions and setting strategies. A person who is forward thinking understands what the gaps are between the college’s future needs and current capabilities and how a specific college unit can help close those gaps as well as capitalize on current or future opportunities. 

Disciplined Implementation 

Supporting a high performance culture by prioritizing effectively, focusing on efficiency, quality, fiscal responsibility (budget) and timelines as well as tracking progress against goals in order to deliver excellent results of the highest caliber.

Having process-focused approach to decision opportunities, and challenges to ensure the student/stakeholder needs and the college’s strategic plain/initiatives and institutional priorities are met and sustained with a high standard of excellence, urgency and predictability. Remaining focused on continuous quality improvement to ensure efficient and effective use of resources in the execution of results. 

Accountability 

Holding oneself and others accountable to clear standards of excellence in a high performance culture. When necessary, leaders effectively and appropriately confront performance issues, resource constraints and other obstacles. 

Personal Impact 

The ability to recognize our own feelings and those of others, motivate ourselves and manage emotions well. Appreciating a diverse working and learning environment, the ability to deliver individually and through others by having a positive interpersonal impact as well as treating all other fairly and equitability. 

Collaboration 

Collaborating effectively with others for the good of the College. It involves building, maintaining an environment of trust as well as maximizing internal relationships and networks. Sharing information, and partnering across college units in order to generate maximum benefit for the college. It also involves demonstrating respect for others through active listening, leveraging others’ expertise and being open to diverse thoughts, perspectives and ideas. Individuals are able to work constructively with other despite differences and are also willing to bring conflict into the open and encourage or facilitate a beneficial resolution. 

Leading the Team (administrators with direct reports only) 

Motiving others to do their jobs and providing clarity by communicating and connecting the institutional priorities and specific unit goals and ensuring the advancement of the college’s strategic plan. It entails a commitment to ensuring that people feel empowered and supported to fulfill their responsibilities and continue to grow and develop in a professional capacity. 

Apply online: For the complete job description and to apply for this position, please see its online listing. This position is open until filled. 

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Montgomery County Community College, the sponsor of MONTCO.Today’s Career Corner offers more than 100 associate’s degree and certificate programs at the college’s Blue Bell, Pottstown, The Culinary Arts Institute in Lansdale campuses, and online.

Funded by Montgomery County, the Commonwealth of Pennsylvania and student tuition, Montgomery County Community college offers a high-quality, affordable, accessible education that leads to relevant, rewarding transfer and career opportunities.

Take advantage of all the college has to offer — from challenging educational and professional development opportunities to stimulating activities and cultural programs. Their doors are always open.

Learn more about the college’s degrees and programs or plan an in-person visit to get a firsthand look at the college’s state-of-the-art facilities and friendly campus life. 

Montco Momentum for All!