Montgomery County Community College seeks Student Services Assistant for its Blue Bell campus. position. The hiree will provide support to both new and returning college students as part of the school’s mission of access, retention, and completion.

He or she will have responsibility for ensuring a high level of customer service by:

• Overseeing the Student Services Resource Lab
• Working at the Student Services Welcome Desk
• Supporting the Enrollment Services Assistants
• Providing support to students in the testing center by proctoring placement and course testing. This support includes in-person and back-office duties along the touchpoints that include use of:
  • Personal communication
  • Phone
  • Email
  • Text
  • Online communication
  • Fax
• Guiding students as they navigate state and federal aid systems, as well as college technology that includes Starfish, Blackboard, and other self-service systems to support student success

This position has college-wide responsibilities and includes both day, evening, and Saturday hours.

Essential Duties and Responsibilities

Student Services

Education Savings Accounts/SSRC

The role provides financial aid assistance covering:

• How to apply
• Status of financial aid including loans, refunds, scholarships, and grants
• Processing of completed documents to include inclusiveness of information and accuracy of content. Problem solving to identify and resolve inquiries.
• Enrollment services:
  • Add, drop, audit, withdrawal requests
  • Provision of information related to courses and college policies
  • Transcript requests
  • Completion of enrollment forms, including name, address, and residency changes
  • Issuance of student IDs and parking permits
  • Completion and maintenance of spreadsheet tracking of processes
  • Process of enrollment services data and forms
• Cashier functions associated with:
  • Tuition payments
  • Transcript requests
  • Deferred payment plans
  • Account receivable obligations
  • Miscellaneous checks
  • Resolution of student accounts receivable issues
  • Process of cashier transactions such as reconciling, check imaging, deposits and daily verification of credit transfers
• Related processing and other duties to assist Enrollment Services, including the welcome desk, switchboard, and student outreaches.

Student Services Welcome Desk

The role also provides student services and welcome desk assistance: 

• Welcome and check in new, returning and prospective students. Maintain the Student Success Center NSE, drop-in advising, advising appointment records. Help students utilize the Student Services Resource Center as needed. Process change of majors.
• Provide operational support to Student Success Center staff, including advisors, ESAs, FA staff, and other support services staff. Organize and assist student workers and new employees with the front desk procedures. Assist with registration events. Maintain office supplies and submit requests for additional supplies as needed. Send, receive, and distribute mail, emails, and telephone calls and monitor the Student Success Center email and voicemail.
• Maintain an awareness of schedules for Student Success Center employees. Monitor advising appointments and assist with rescheduling as needed. Provide basic answers to Student Services questions to incoming calls via Openscape phone software and direct calls to appropriate departments.
• Use of imaging system to link relevant documents to electronic student record.
• Maintain procedural documentation, materials and system access to effectively and accurately respond to inquiries.
• Identify need for and schedule appointments with advisors and financial aid staff to provide service to students.

Test Proctoring

Responsibilities include test proctoring:

• Greet and assist testers
• Answer test-related questions and schedule appointments
• Set-up and proctor tests
• Process paperwork for testers
• Participate in staff training sessions

Knowledge and Skills

Appropriate candidates will have:

• High school diploma or GED required with three years’ work related experience required or Associate’s Degree (preferred) with one to two years’ work related experience required
• Proficiency in computer skills
• Excellent communication, both written and oral
• Specialized training in specific software is helpful
• Customer service skills
• Problem-solving skills
• Attention to detail
• Ability to:
  • Take initiative and work with minimal supervision
  • Multitask
  • Maintain confidentiality
  • Prioritize workload
  • Use discretion and judgment/decision making
  • Work in a team-oriented setting

Applications are being taken online until Sept. 11.

A second Student Services Specialist opportunity is available for the Pottstown campus.

This position provides support to both new and returning students at the college as part of its mission of access, retention, and completion.

Responsibilities include:

• Ensuring a high level of customer service through oversight of the Student Services Resource Lab
• Covering duties at the Student Services Welcome Desk
• Supporting the Enrollment Services Assistants
• Providing support to students in the testing center with placement and course testing proctoring.
• This support includes in-person and back-office duties:
  • Service touchpoints will include the use of the following methods: in person; phone; email; text; online; fax; and other methods.
  • The position will guide students in navigating state and federal student aid systems, as well as college technology including Starfish, Blackboard, and other self-service systems to support student success.
  • This position has college-wide responsibilities, and includes both day, evening, and Saturday hours.
  • Primary responsibilities include support for the flow of student documents related to admissions, testing, and course exemptions, as well as the set up and proctoring of various types of tests in the testing center.

Essential Duties and Responsibilities

• Provide Financial Aid assistance: How to apply, status of financial aid including loans, refunds, scholarship and grants. Processing of completed documents to include inclusiveness of information and accuracy of content. Problem solving to identify and resolve inquiries.
• Provide Enrollment Services assistance; process add/drop/audit/withdrawal requests; provide information related to courses and college policies; Process transcript requests; complete any Enrollment forms as needed to include the processing of name and address changes and residency information. Issuance of student ids and parking permits. Completion and maintenance of spreadsheets and other documents to ensure accuracy and completion of processes. Processing of various Enrollment Services data and forms. 
• Perform cashiering functions associated with tuition payments, transcript requests, deferred payment plans, account receivable obligations and miscellaneous checks. Resolve student A/R account issues. Complete processing of cashier transactions to include reconciling, check imaging, create deposits and verify credit transactions daily.
• Perform related processing and other duties including assisting in other areas of Enrollment Services including the Welcome Desk, Switchboard or outreach to students.

Welcome Desk

• Welcome and check in New, Returning and Prospective students. Maintain the Student Success Center NSE, drop-in advising, advising appointment records. Help students utilize the Student Services Resource Center as needed. Process change of majors.
• Provide operational support to Student Success Center staff to include but not be limited to:  Advisors, ESAs, FA staff, and other support services staff. Organize and assist student workers and new employees with the front desk procedures.  Assist with registration events.  Maintain office supplies and submit requests for additional supplies as needed.  Send, receive, and distribute mail, e-mails, and telephone calls and monitor the Student Success Center email and voicemail.
• Maintain an awareness of schedules for Student Success Center employees. Monitor advising appointments and assist with rescheduling as needed. Provide basic answers to Student Services questions to incoming calls via Openscape phone software and direct calls to appropriate departments.
• Use of imaging system to link relevant documents to electronic student records.
• Maintain procedural documentation, materials and system access to effectively and accurately respond to inquiries.
• Identify need for and schedule appointments with advisors and financial aid staff to provide service to students.

Test Proctoring

• Greet and assist testers
• Answer test-related questions and schedule appointments
• Set-up and proctor tests
• Process paperwork for testers
• Participate in staff training sessions

Montgomery County Community College offers a comprehensive curriculum of more than 100 degree and certificate programs, a Virtual Campus, a Culinary Arts Institute, a Municipal Police Academy, and specialized workforce development programs, all of which leverage the College’s nationally ranked use of innovative technology.

An Achieving the Dream (AtD) Leader College, the institution is positioned at the vanguard of national efforts to increase completion, improve learning outcomes, and remove barriers to access for more than 24,000 students annually. The college is also recognized regionally and nationally for its sustainability leadership, work with military veterans, and community service and service-learning opportunities.

Montgomery County Community College was recognized by NISOD and Diverse: Issues in Higher Education as one of 16 “2021 Promising Places to Work in Community Colleges.” Visit mc3.edu or join us on Twitter @mccc.